Customer service excellence at iamsold

Posted on 26th November 2019 by Jordan Holmes

Supporting vendors and buyers through the unpredictable purchase process, Stevie Scott discusses his role as Customer Service Manager at iamsold.

From iamsold’s home in Newcastle upon-Tyne, Stevie Scott manages the Customer Service and Sales Progression teams to ensure a seamless customer journey. With numerous Partner Agents across the country, Stevie’s departments have a direct impact on the relationship between iamsold and its Partner Agents.

Stevie explains, “Our Customer Service team manages customer feedback to understand how Partner Agents have performed throughout the sales process. Mostly, we highlight excellence in service from delighted customers. If there’s anything negative, we investigate and share feedback with Account Managers or Regional Performance Managers.”

He continues, “Our ultimate goal is to maintain a positive relationship between all parties and that any issues are resolved as early as possible. The key to exceptional customer service is continuous improvement and listening to feedback.”

As many of you will be aware, some Partner Agents have their own iamsold Auction Champion who acts as a liaison with Customer Service, and we have seen an improvement in levels of service across the board as a result of this teamwork on service. To demonstrate best practice within Customer Service across iamsold, Sales Progressors work to ensure solicitors and customers are doing their part to meet deadlines.

Stevie explains, “Partner Agents can log into our system and view their dashboard to see the progress of their sales. Sales Progressors, with assistance from Partner Agents, help get things moving as quickly as possible to prevent sales from breaking down. It is vital the customer journey keeps moving otherwise sales aren’t made and referrals decrease.”

Across iamsold, we are all working together to achieve the same goal. If you have any questions for the Customer Service team, contact customerservices@iam-sold.co.uk.

 

“The key to exceptional
customer service
is continuous
improvement and
listening to feedback.”

 

Jordan Holmes

Marketing Executive

My name is Jordan Holmes and I am the Communications and Media Production Lead at iamproperty. I have a BA (Hons) in Marketing and Advertising Management which I obtained from Leeds Metropolitan University. Read more posts from Jordan
Share this story:

Latest blog posts

The simplest way to keep up-to-date. Register your details to receive our email communications.

iamsold Ltd is rated 4.68 stars by Reviews.co.uk based on 734 merchant reviews

4.68 / 5 Rating
734 Reviews
After going through the horror of selling my house with the normal system, it was so refreshing to buy through an online auction. I felt completely supported from start to finish and loved the clarity of the system. I particularly valued the regular emails that updated me with the 'Milestones' reached, as it showed me exactly how much more information was needed.
What a waste of space, I have never had the tge misfortune to deal with a more uneducated, illiterate set of monkeys in my life. Money grabbing bast*rds is the nicest thing I can say about them.
Everything went very smoothly. Kept in contact with me through each section of the selling.