Harnessing the power of iamsold’s Sales Progression team

Posted on 24th February 2020 by Jordan Holmes

With exceptional customer service central to our ethos, our Sales Progressors are vital to keeping our day to day running smoothly.

The iamsold Sales Progression team supports customers and solicitors in progressing transactions through to completion, within our 56-day transaction period. Customer Service Manager, Stevie Scott, explains ‘our Sales Progression team is highly effective and motivated to move through their high caseload of properties. They command exceptional problem solving and customer service skills, enabling them to maintain key client relationships and deliver our service level agreements.’

Our empathetic Sales Progressors support customers throughout the stressful process of buying a property, building rapport and taking as much stress away from them as possible. The team manage the liaison between our Partner Agents, solicitors and anyone involved in the chain.

As part of our standout customer service, the team ensure to update all parties every three working days and share key milestones to customers every week.

“Working together smoothly is key to delivering our high-quality, unique buying experience.”

Whilst customer service remains vital, Sales Progressors are also positioned to assist our Partner Agents in ensuring all transactions happen seamlessly. Stevie explains ‘the Sales Progressors are dedicated to servicing our Partner Agents.

Having one point of contact means you can directly dial your Sales Progressor, instead of sitting in a queue, helping build consistent, strong working relationships that you can trust.’

With the iamsold dashboard being constantly updated, the system is designed to relieve you of the responsibility of progressing your own sales through the process.

Working together smoothly is key to delivering our high-quality, unique buying experience. If you have any questions for the Sales Progression team, contact customerservices@iam-sold.co.uk.

 

Jordan Holmes

Marketing Executive

My name is Jordan Holmes and I am the Communications and Media Production Lead at iamproperty. I have a BA (Hons) in Marketing and Advertising Management which I obtained from Leeds Metropolitan University. Read more posts from Jordan
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iamsold Ltd is rated 4.68 stars by Reviews.co.uk based on 734 merchant reviews

4.68 / 5 Rating
734 Reviews
After going through the horror of selling my house with the normal system, it was so refreshing to buy through an online auction. I felt completely supported from start to finish and loved the clarity of the system. I particularly valued the regular emails that updated me with the 'Milestones' reached, as it showed me exactly how much more information was needed.
What a waste of space, I have never had the tge misfortune to deal with a more uneducated, illiterate set of monkeys in my life. Money grabbing bast*rds is the nicest thing I can say about them.
Everything went very smoothly. Kept in contact with me through each section of the selling.